How can we help?

Avella subscriptions are billed by Apple, so you cancel them in your Apple account.

1. 1Open the Settings app on your iPhone or iPad.
2. 2Tap your name, then Subscriptions.
3. 3Tap Avella, then Cancel Subscription.

Cancel at least 24 hours before your trial ends or your plan renews to avoid the next charge. Deleting the app or your Avella account doesn’t cancel your subscription.

Yes. Your plan renews at the end of each billing period until you cancel. If you started with a free trial, it turns into the paid plan shown when you subscribed unless you cancel at least 24 hours before the trial ends.

To see your renewal date, open Settings on your iPhone, tap your name, then Subscriptions, then Avella.

App Store purchases appear on your statement as APPLE.COM/BILL. To find the purchase, check your history at reportaproblem.apple.com, or open Settings, tap your name, then Media & Purchases → View Account → Purchase History.

Common reasons for an unexpected charge are a free trial ending or a plan renewing. With Family Sharing, purchases made by family members can be billed to the family organizer.

Apple handles refunds for App Store purchases, so we can’t issue them directly. Go to reportaproblem.apple.com, sign in, choose “Request a refund”, and select Avella. Apple decides on refund requests.

Requesting a refund doesn’t cancel your plan. Cancel it too so you aren’t charged again.

Tap Restore Purchase at the bottom of the paywall. Make sure you’re signed in to the same Apple account you subscribed with, and to the same Avella account. If it still doesn’t unlock, email us a screenshot of your receipt.

In Avella, go to Settings → Delete Account. This deletes your account and the photos, scans, progress, and routines stored with it. Deleting your account doesn’t cancel your subscription, so cancel that in your Apple account first. You can also email us to request deletion.

Your photos are used to analyze your skin and show your progress, and they’re never shared with advertisers. Read the full details in our Privacy Policy.

• Face a window or other soft, even light.
• Remove makeup and turn off camera filters.
• Hold your phone at eye level with your face centered in the frame.
• Use the same setup each time so your progress is easy to compare.

No. Avella gives informational skin analysis and skincare guidance; it isn’t a medical device and can’t diagnose conditions. See a dermatologist about any skin concern, and about any spot that grows, bleeds, itches, or changes quickly. See our Terms of Service for more.